Check Availability and Make Reservations

Black Swan Commonly Asked Questions


Check Availability and Make Reservations What kind of hotel are we?
Where are we located?
When do I pay for the room?
What are the prices of the rooms?
Why are the rooms priced differently?
Do I get a discount for staying multiple nights?
Do you have specials?
When making my reservation online how do I enter my promo code or gift certificate?
What are the office hours?
When is check-in and check-out?
Where can I park?
Are you open on Sunday?
Can I tour the rooms?
Can I order flowers from hotel?
Do you allow pets?
What food items are provided with the room?
What is included with breakfast?
Do you have gluten free options?
Do you have a massage therapist as part of your staff?
Do you have any other hotels?
What is the cancellation policy?
Are all of the rooms non-smoking?
Do you allow children to stay?
Is there an ice machine?
Are there restaurants within walking distance?
What TV channels do you have?
Which rooms have a blu ray player?
Which rooms have a steamer in the shower?
Which rooms have the biggest tubs?
Which rooms have a sauna?
Which rooms have a massage table?
Do all the rooms have a fireplace?
What are the sizes of the bed in each room?
Which rooms can you see the TV from both the bed and the tub?


What kind of hotel are we?
Black Swan Inn is a themed suite lodging facility catering to couples, tourists, and business travelers who are looking for a unique and relaxing lodging experience. Our romantic suites make the perfect place to stay for your honeymoon, anniversary, or any occasion.

The variety of theme rooms make a vacation more interesting and enjoyable. Many tourists have commented that their stay with us was one of the highlights of their trip.

Business travelers like the unique and relaxing atmosphere. After a day at work you can relax in the jetted tub or private steam shower and then watch a movie on a big screen TV.

Where are we located?
Our street address is 746 E. Center Pocatello ID 83201. Coming off I-15 you will take the Clark St. exit (#69, same as Idaho State University) and head West 1.2 miles on Clark St., take a left (head south) onto 7th Ave, and the Black Swan Inn is on the right side of 7th Ave. Corner of 7th and Center Street. See directions here.

When do I pay for the room?
You will need to provide a credit card number at the time you reserve the room but you are not required to pay for it until you check in. At check in you can pay for it with a credit card or cash.

What are the prices of the rooms?
Monday-Thursday prices range from $99 to $199 plus tax.
Friday-Sunday prices range from $139 to $239 plus tax.
Prices may vary on high demand days.

Why are the rooms priced differently?
To determine the price of each room we take into consideration the cost to build the room, the amenities included in the room, the popularity of the room, and the size of the room.

Do I get a discount for staying multiple nights?
We often do give discounts for multiple night stays. Please call our office for more details: 208-233-3051.

Do you have specials?
We have weekly specials that are posted on our webpage and Facebook page every Monday.  Follow us on Facebook and sign up for our newsletter to receive all promotions!

When making my reservation online how do I enter my promo code or gift certificate?
Promo codes and gift certificates must be entered by the office staff. After completing your reservation online, just call the office or include a note with the reservation and we can enter it for you and send you a new confirmation with the new total.

What are the office hours?
Monday-Saturday 8:30am-10pm, Closed Sunday
After hours and on Sunday we have an employee on site for emergencies and late check-ins.  We have someone available 24/7.

When is check-in and check-out?
Check-in is between 4:00 pm - 10:00 pm.  Check out is 12 noon.  If arriving outside of check-in times please call to make arrangements. We do accommodate for check-ins later than 10 pm, please just make sure to call the office. There is a $10.00 an hour charge for an earlier check in, or an extended checkout. 

Where can I park?
Parking is free. There is a parking lot on the North side of the building. There are also three parking spaces under the reader board on Center Street. You can park by the street curb if you would like. Finding a parking space is usually not an issue.

Are you open on Sunday?
Our office is closed on Sunday, but we do have an employee on site for emergencies. If today is a Sunday, and you want to stay tonight, call for availability. The answering machine will give you a phone number to call.

Can I tour the rooms?
We like to accommodate you and show you rooms anytime they are available. However, if you would like to view all rooms, we have an open house every Wednesday and Saturday from 12:00-1:00 pm.

Can I order flowers from the hotel?
We do not supply flowers, but you can have them brought into the hotel and we will set them in the room for you.

Do you allow pets?
We do not accommodate pets. 

What food items are provided with the room?
Breakfast is included with each reservation.  We do have other food items, sparkling apple cider, and gift baskets available to purchase. (You can bring your own wine, but we do not sell it at Black Swan Inn.)

What is included with breakfast?
Breakfast basket: The breakfast is delivered to you shortly after check-in. There is a fridge and microwave for you to store and heat the food in the morning at your convenience. This option includes your choice of a cinnamon roll, raspberry twist, ham and cheese roll, or muffin. Plus you also choose an additional eight items from a selection of granola bars, yogurt, oatmeal, fresh fruit, juice, and other items. (Pastry items are from Ranae’s Rolls, a local bakery.)

Do you have gluten free options?
We have some gluten-free options, but must notify the office a week in advance.  Please call the office for more information. 208-233-3051

Do you have a massage therapist as part of your staff?
We do not provide a massage therapist, however you are welcome to schedule this yourself.

Do you have any other hotels?
We do have a Sister hotel in Idaho Falls, 45 minutes to the north called Destinations Inn. Their phone number is 208-528-8444 or www.destinationsinn.com.

What is the cancellation policy?
In the unlikely event that you must cancel with less than three (3) days notice, shorten your stay or check out early, please understand that we must ask you to take responsibility for your entire reservation. If we can rebook your room(s), a full or partial refund will be made.

Are all of the rooms non-smoking?
Black Swan Inn is a non-smoking property. There is a fine up to $300 if smoking occurs in the room. We reserve the right to charge for negligent damages to the room, or if the policies are violated.

Do you allow children to stay?
The rooms are designed for two adults. Occasionally we do allow children to stay, especially if they are with their parents traveling. We just ask that you inform us if there will be children and receive permission prior to your stay. Our main concern is that we don't want children to disrupt the stay of any of our other guests.

Is there an ice machine?
Yes, it is located on the first floor by the reception area.

Are there restaurants within walking distance?
Buddy's Italian Restaurant, Red Hot Roasters, Oliver’s, Papa John’s Pizza, Subway, and New Hong Kong. Inside the Guest Directory in your suite there is a Restaurant Guide that can tell you how far each restaurant is from our hotel. We also include which restaurants are Dine-In, Carry Out, and Delivery.

What TV channels do you have?
Cable One is our TV provider and we offer all the regular stations plus several premium movie stations including HBO. Pay-per-view is not available. We also have over 150 DVDs to check out free of charge.

Which rooms have a blu ray player?
Tropical Paradise
Egyptian
Mayan Rainforest
Sea Cave
Enchanted Forest

Which rooms have a steamer in the shower?
Egyptian
Atlantis Under the Sea

Which rooms have the biggest tubs?
All the rooms have two-person jetted tubs. The largest and nicest tubs are in the Black Swan Garden, Atlantis Under the Sea, and Tropical Paradise.

Which rooms have a sauna?
Black Swan Garden

Which rooms have a massage table?
The Egyptian; however, we do have massage tables that you can rent for $15 that can be put in any suite

Do all the rooms have a fireplace?
Yes

What are the sizes of the bed in each room?
Queen: Wild West, Romeo & Juliet 1 & 2, Caveman, Jungle Falls, Rocky Mountain Cabin, Egyptian, Enchanted Forest
California King: Tropical Paradise, Mayan Rainforest, and Pirates
King Round (seven foot diameter): Black Swan Garden, Atlantis Under the Sea, Arabian Nights, and Sea Cave

Which rooms can you see the TV from both the bed and the tub?
Black Swan Garden
Atlantis Under the Sea
Arabian Nights
Caveman
Jungle Falls
Mayan Rainforest (there is a small TV upstairs by the tub)
Tropical Paradise
Sea Cave
Enchanted Forest
Pirates
Wild West
You can see the TV from the tub in the other rooms, but it is not as convenient.

Black Swan Inn     |     746 E Center St, Pocatello, Idaho 83201     |     208-233-3051     |     info@blackswaninn.com